Here’s a sample shipping and delivery policy for an online food delivery website and app:

Delivery Timing: Our delivery services are available from Monday to Sunday during operating hours. Delivery time may vary based on location, weather, traffic and other factors.

Delivery Fees: Delivery fees may vary based on the delivery location and order amount. The delivery fee will be clearly displayed during the checkout process.

Order Processing Time: All orders placed on our website or app will be processed within 20-30 minutes.

Order Cancellation & Refunds: Orders can be canceled before the delivery process has started. In case of any issues with the delivered food, customers are requested to contact us within 1-2 hours to request a refund or replacement.

Delivery Accuracy: We take all possible steps to ensure that the food is delivered accurately and in good condition. In case of any errors with the order, please contact us immediately.

Responsibility after Delivery: Once the food has been delivered, it becomes the responsibility of the customer. We are not responsible for any damage caused after the delivery.

Note: This policy is subject to change at any time without prior notice.