Refund & Cancellation Policy


Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website My Menu Kart (the “Website”) and our ‘My Menu Kart’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order at any time but it may lead to put penalty of 10-30% of the price of the product. However, subject to Buyer’s previous cancellation history, My Menu Kart reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer.


Buyer may be entitled to a refund for prepaid Orders.  My Menu Kart retains the right to retain the penalty payable by the Buyer mentioned in cancellation section from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or My Menu Kart, however such refunds will be assessed on a case to case basis by My Menu Kart.

Our decision on refunds shall be final and binding.

All refund amounts shall be credited to Buyer's account as may be stipulated as per the payment mechanism of Buyer's choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer's wallet with his/her My Menu Kart Account;

ProcessPayment MethodRefund SourceTAT
Order Edit
/Cancellation/Compensation /Payment Failure
Net BankingSource5-7 Business Days
Debit/Credit CardsSource5-7 Business Days
UPISource3-4 Business Days